Waterway managed IT services keep your vessel running

Digitization of all important shipboard processes offers you enormous advantages. But the associated risks are also growing at an equivalent rate, which is why you need to have 100% faith in the IT systems on your vessel. And you can trust in the maritime know-how of Waterway IT in this respect.

As an IT enterprise with its origins in technical management, we can offer you considerably more maritime know-how than other providers. You can profit from our experience and knowledge of processes, technologies, hardware and software, specific ship systems and logistical issues. Implementation of all managed IT services is realised by an experienced team of experts, with each team member embodying many years of maritime experience.

Choose the support package that optimally suits your needs

We offer you a choice of 3 support packages as managed IT services, ranging from a 24/7 help desk to all-round support of your ship’s IT infrastructure, including vessel-specific systems. This ensures speedy provision of the support you need. Our help desk is ready and at your service within a week!

Helpdesk

Your crew support is on duty 24/7 with a competent team. So that your vessel always arrives reliably.
195 €
monthly
Start now
Crew Support
  • First point of contact for your IT issues, IT Troubleshooting, Customer Portal for ticket reporting available.
    First Level Helpdesk
  • 24/7/365 Support for business critical issues
    Emergency Support Hotline 24/7/365
  • Service Hours (CET) 09:00 – 17:00
  • Pooling: Inclusive hours can be shared within a Manager's/ Owner's fleet.
    Inclusive hours/month: 1 (fleet pooling)
  • Client Applications Windows - + Office.
    E-Mail Client
    Basic application support
  • Analysing of communication issues & coordination with provider.
    Basic Communication support
  • Troubleshooting hardware problems of workstations.
    Basic hardware support
  • Purchase of new IT hard- and software systems
    Coordination of logistics
    IT-Procurement
  • support via screenshare
    (Internet connection obligatory)
    Remote Support
IT Infrastructure
  • Waterway IT Cyber Security Package
    IT-Security Package
    (on demand 95 € p. M.)
  • File Sharing Solution - Ship to Shore - Shore to Fleet
    Waterway Share
    (on demand 35 € p. M.)
  • "System maintenance
    Troubleshooting connectivity issues of private devices"
    Crew Internet Connectivity Support
    (on demand 75 € p. M.)
Service & Consulting
  • Appllication support of vessel specific software like, PMS, E-Navigation, Working Rest Hours
    Advanced Application Support
    (on request)
Vessel IT Systems
  • Managing IT Projects - integrations of new vessel specific systems like Remote connection to BWTS, Scrubber, Performance, etc
    IT Projects & Coordination
    (on request)
Regular Cyber security check
(Only in complete year offer)
FREE Onboarding
Regular price 1.500 €
Promotion

Protect & Care

The IT infrastructure on board is looked after by our experts so that all processes on your vessel are working stable.
450 €
monthly
Start now
Crew Support
  • First point of contact for your IT issues, IT Troubleshooting, Customer Portal for ticket reporting available.
    First Level Helpdesk
  • 24/7/365 Support for business critical issues.
    Emergency Support Hotline 24/7/365
  • Service Hours (CET) 09:00 – 17:00
  • Inclusive hours/month: Fair Usage Flat
  • Client Applications Windows - + Office.
    E-Mail Client
    Basic application support
  • Analysing of communication issues & coordination with provider.
    Basic Communication support
  • Troubleshooting hardware problems of workstations
    Basic hardware support
  • Purchase of new IT hard- and software systems and Coordination of logistics.
    IT-Procurement
  • Support via screenshare
    (Internet connection obligatory)
    Remote Support
IT Infrastructure
  • Waterway IT Cyber Security Package
    IT-Security Package
  • File Sharing Solution - Ship to Shore - Shore to Fleet
    Waterway Share
  • System maintenance
    Troubleshooting connectivity issues of private devices
    Crew Internet Connectivity Support
  • Troubleshooting of server envoirement & network infrasructure
    Hardware Infrastructure Support
  • Pro-active system monitoring to detect problems before they get serious
    Pro-active System Monitoring
Service & Consulting
  • (e.g. software providers), if required
    Coordination with owner’s suppliers
  • Updating and maintenance of Owners application systems, Inventory of IT Systems

    Patch-Management for client Applications Windows - + Office

    Evaluation of new applications or update Installation, Rollout and implementation of new Software
    Comprehensive Endpoint & Software Management
  • Weekly Status Reporting via video call
    Crew Briefings via video call
    User Trainings
    Organization / Operations
  • Appllication support of vessel specific software like, PMS, E-Navigation, Working Rest Hours
    Advanced Application Support
    (on request)
Vessel IT Systems
  • Loading computer
    ECDIS
    Performance Monitoring Systems
    Voyage Data Recorder
    Ballast Water Systems
    Reefer Monitoring Systems
    Weather Fax Systems
    (in coordination with supplier, if required)
    Support for vessel specific systems
    (one request)
  • Managing IT Projects - integrations of new vessel specific systems like Remote connection to BWTS, Scrubber, Performance, etc
    IT Projects & Coordination
    (one request)
Regular Cyber security check
(Only in complete year offer)
FREE Onboarding
Regular price 1.500 €
Promotion

360° Vessel IT

Your Specific Vessel Systems are comprehensively managed by our specialists. We will set up an individual offer to suit your requirements for your digital environment.
Crew Support
  • First point of contact for your IT issues, IT Troubleshooting, Customer Portal for ticket reporting available
    First Level Helpdesk
  • 24/7/365 Support for business critical issues
    Emergency Support Hotline 24/7/365
  • Service Hours (CET) 09:00 – 17:00
  • Inclusive hours/month: Flat
  • Client Applications Windows - + Office.
    E-Mail Client
    Basic application support
  • Analysing of communication issues & coordination with provider
    Basic Communication support
  • Troubleshooting hardware problems of workstations
    Basic hardware support
  • Purchase of new IT hard- and software systems
    Coordination of logistics
    IT-Procurement
  • Support via screenshare
    (Internet connection obligatory)
    Remote Support
IT Infrastructure
  • Waterway IT Cyber Security Package
    IT-Security Package
  • File Sharing Solution - Ship to Shore - Shore to Fleet
    Waterway Share
  • System maintenance
    Troubleshooting connectivity issues of private devices
    Crew Internet Connectivity Support
  • Troubleshooting of server envoirement & network infrasructure
    Hardware Infrastructure Support
  • Pro-active system monitoring to detect problems before they get serious
    Pro-active System Monitoring
Service & Consulting
  • (e.g. software providers), if required
    Coordination with owner’s suppliers
  • Appllication support of vessel specific software like, PMS, E-Navigation, Working Rest Hours
    Advanced Application Support
  • Updating and maintenance of Owners application systems, Inventory of IT Systems

    Patch-Management for client Applications Windows - + Office

    Evaluation of new applications or update Installation, Rollout and implementation of new Software
    Comprehensive Endpoint & Software Management
  • Weekly Status Reporting via video call
    Crew Briefings via video call
    User Trainings
    Organization / Operations
Vesel IT Systems
  • Loading computer
    ECDIS
    Performance Monitoring Systems
    Voyage Data Recorder
    Ballast Water Systems
    Reefer Monitoring Systems
    Weather Fax Systems
    (in coordination with supplier, if required)
    Support for vessel specific systems
  • Point of contact for maritime IT related digitalization projects, requirement and rules & regulations
    Maritime Vessel IT Consulting
  • Managing IT Projects - integrations of new vessel specific systems like Remote connection to BWTS, Scrubber, Performance, etc
    IT Projects & Coordination
    (on request)
Regular Cyber security check
(Only in complete year offer)
FREE Onboarding
Regular price 1.500 €
Promotion

At your service – every hour and on every sea

We support your crew and, through remote maintenance, ensure that your IT is functioning reliably at all times, from installation, updates and monitoring to troubleshooting. This means you can outsource your IT support at fixed costs and with perfect peace of mind. In addition, we take a holistic view of the vessel and enable you to exploit the full potential of your IT. We do everything to ensure that your ships reach their harbours – safely and efficiently.

Aktion

FREE onboarding

Order the entire onboarding process worth EUR 1,500 for free! We have developed a standardised state-of-the-art analytical method to determine the actual condition of your systems and your requirements. Your advantage is that we can offer our services within a week.

Only in complete year offer: cyber security check and guarantee included

Secure our IT managed services for one year and benefit additionally from two special advantages:

  • The Waterway cyber security check is included. Train your crew, enhance cyber security on board and meet the IMO 2021 compliance rules!
  • The Waterway guarantee of satisfaction for managed IT services. We will refund your expenses if you are unhappy with us within 4 weeks of ordering your support package. After all, we believe in our services!
Discover the cyber security offer

Ask the experts today

We are more than happy to discuss which services are important for you on a personal level.

Contact us directly

Simply call or email us. We speak your language.
Florian zum Felde
+49 (40) 28428 - 5880
f.zumfelde@waterway-it.com
Florian zum Felde
Tobias Boehncke
+49 (40) 380 22 – 1233
t.boehncke@waterway-it.com
Tobias Boehncke