Waterway managed IT services keep your vessel running
Digitization of all important shipboard processes offers you enormous advantages. But the associated risks are also growing at an equivalent rate, which is why you need to have 100% faith in the IT systems on your vessel. And you can trust in the maritime know-how of Waterway IT in this respect.
As an IT enterprise with its origins in technical management, we can offer you considerably more maritime know-how than other providers. You can profit from our experience and knowledge of processes, technologies, hardware and software, specific ship systems and logistical issues. Implementation of all managed IT services is realised by an experienced team of experts, with each team member embodying many years of maritime experience.
Choose the support package that optimally suits your needs
We offer you a choice of 3 support packages as managed IT services, ranging from a 24/7 help desk to all-round support of your ship’s IT infrastructure, including vessel-specific systems. This ensures speedy provision of the support you need. Our help desk is ready and at your service within a week!
Helpdesk
Your crew support is on duty 24/7 with a competent team. So that your vessel always arrives reliably.
Crew Support
-
First Level Helpdesk
First point of contact for your IT issues, IT Troubleshooting, Customer Portal for ticket reporting available. -
Emergency Support Hotline 24/7/365
24/7/365 Support for business critical issues
-
Service Hours (CET) 09:00 – 17:00
-
Inclusive hours/month: 1 (fleet pooling)
Pooling: Inclusive hours can be shared within a Manager's/ Owner's fleet.
-
Basic application support
Client Applications Windows - + Office.
E-Mail Client -
Basic Communication support
Analysing of communication issues & coordination with provider.
-
Basic hardware support
Troubleshooting hardware problems of workstations.
-
IT-Procurement
Purchase of new IT hard- and software systems
Coordination of logistics -
Remote Support
support via screenshare
(Internet connection obligatory)
IT Infrastructure
-
IT-Security Package
Waterway IT Cyber Security Package
(on demand 95 € p. M.) -
Waterway Share
File Sharing Solution - Ship to Shore - Shore to Fleet
(on demand 35 € p. M.) -
Crew Internet Connectivity Support
"System maintenance
Troubleshooting connectivity issues of private devices"
(on demand 75 € p. M.)
Service & Consulting
-
Advanced Application Support
Application support of vessel specific software like, PMS, E-Navigation, Working Rest Hours
(on request)
Vessel IT Systems
-
IT Projects & Coordination
Managing IT Projects - integrations of new vessel specific systems like Remote connection to BWTS, Scrubber, Performance, etc
(on request)
Regular Cyber security check
(Only in complete year offer)
FREE Onboarding
Regular price 1.500 €
Promotion
Protect & Care
The IT infrastructure on board is looked after by our experts so that all processes on your vessel are working stable.
Crew Support
-
First Level Helpdesk
First point of contact for your IT issues, IT Troubleshooting, Customer Portal for ticket reporting available.
-
Emergency Support Hotline 24/7/365
24/7/365 Support for business critical issues.
-
Service Hours (CET) 09:00 – 17:00
-
Inclusive hours/month: Fair Usage Flat
-
Basic application support
Client Applications Windows - + Office.
E-Mail Client -
Basic Communication support
Analysing of communication issues & coordination with provider.
-
Basic hardware support
Troubleshooting hardware problems of workstations
-
IT-Procurement
Purchase of new IT hard- and software systems and Coordination of logistics.
-
Remote Support
Support via screenshare
(Internet connection obligatory)
IT Infrastructure
-
IT-Security Package
Waterway IT Cyber Security Package
-
Waterway Share
File Sharing Solution - Ship to Shore - Shore to Fleet
-
Crew Internet Connectivity Support
System maintenance
Troubleshooting connectivity issues of private devices -
Hardware Infrastructure Support
Troubleshooting of server environment & network infrastructure
-
Pro-active System Monitoring
Pro-active system monitoring to detect problems before they get serious
Service & Consulting
-
Coordination with owner’s suppliers
(e.g. software providers), if required
-
Comprehensive Endpoint & Software Management
Updating and maintenance of Owners application systems, Inventory of IT Systems
Patch-Management for client Applications Windows - + Office
Evaluation of new applications or update Installation, Rollout and implementation of new Software -
Organization / Operations
Weekly Status Reporting via video call
Crew Briefings via video call
User Trainings -
Advanced Application Support
Appllication support of vessel specific software like, PMS, E-Navigation, Working Rest Hours
(on request)
Vessel IT Systems
-
Support for vessel specific systems
Loading computer
ECDIS
Performance Monitoring Systems
Voyage Data Recorder
Ballast Water Systems
Reefer Monitoring Systems
Weather Fax Systems
(in coordination with supplier, if required)
(one request) -
IT Projects & Coordination
Managing IT Projects - integrations of new vessel specific systems like Remote connection to BWTS, Scrubber, Performance, etc
(one request)
Regular Cyber security check
(Only in complete year offer)
FREE Onboarding
Regular price 1.500 €
Promotion
360° Vessel IT
Your Specific Vessel Systems are comprehensively managed by our specialists. We will set up an individual offer to suit your requirements for your digital environment.
Crew Support
-
First Level Helpdesk
First point of contact for your IT issues, IT Troubleshooting, Customer Portal for ticket reporting available
-
Emergency Support Hotline 24/7/365
24/7/365 Support for business critical issues
-
Service Hours (CET) 09:00 – 17:00
-
Inclusive hours/month: Flat
-
Basic application support
Client Applications Windows - + Office.
E-Mail Client -
Basic Communication support
Analysing of communication issues & coordination with provider
-
Basic hardware support
Troubleshooting hardware problems of workstations
-
IT-Procurement
Purchase of new IT hard- and software systems
Coordination of logistics -
Remote Support
Support via screenshare
(Internet connection obligatory)
IT Infrastructure
-
IT-Security Package
Waterway IT Cyber Security Package
-
Waterway Share
File Sharing Solution - Ship to Shore - Shore to Fleet
-
Crew Internet Connectivity Support
System maintenance
Troubleshooting connectivity issues of private devices -
Hardware Infrastructure Support
Troubleshooting of server environment & network infrastructure
-
Pro-active System Monitoring
Pro-active system monitoring to detect problems before they get serious
Service & Consulting
-
Coordination with owner’s suppliers
(e.g. software providers), if required
-
Advanced Application Support
Appllication support of vessel specific software like, PMS, E-Navigation, Working Rest Hours
-
Comprehensive Endpoint & Software Management
Updating and maintenance of Owners application systems, Inventory of IT Systems
Patch-Management for client Applications Windows - + Office
Evaluation of new applications or update Installation, Rollout and implementation of new Software -
Organization / Operations
Weekly Status Reporting via video call
Crew Briefings via video call
User Trainings
Vesel IT Systems
-
Support for vessel specific systems
Loading computer
ECDIS
Performance Monitoring Systems
Voyage Data Recorder
Ballast Water Systems
Reefer Monitoring Systems
Weather Fax Systems
(in coordination with supplier, if required) -
Maritime Vessel IT Consulting
Point of contact for maritime IT related digitalization projects, requirement and rules & regulations
-
IT Projects & Coordination
Managing IT Projects - integrations of new vessel specific systems like Remote connection to BWTS, Scrubber, Performance, etc
(on request)
Regular Cyber security check
(Only in complete year offer)
FREE Onboarding
Regular price 1.500 €
Promotion
At your service – every hour and on every sea
We support your crew and, through remote maintenance, ensure that your IT is functioning reliably at all times, from installation, updates and monitoring to troubleshooting. This means you can outsource your IT support at fixed costs and with perfect peace of mind. In addition, we take a holistic view of the vessel and enable you to exploit the full potential of your IT. We do everything to ensure that your ships reach their harbours – safely and efficiently.
Aktion
FREE onboarding
Order the entire onboarding process worth EUR 1,500 for free! We have developed a standardised state-of-the-art analytical method to determine the actual condition of your systems and your requirements. Your advantage is that we can offer our services within a week.
Only in complete year offer: cyber security check and guarantee included
Secure our IT managed services for one year and benefit additionally from two special advantages:
- The Waterway cyber security check is included. Train your crew, enhance cyber security on board and meet the IMO 2021 compliance rules!
- The Waterway guarantee of satisfaction for managed IT services. We will refund your expenses if you are unhappy with us within 4 weeks of ordering your support package. After all, we believe in our services!
Ask the experts today
We are more than happy to discuss which services are important for you on a personal level.
Contact us directly
Simply call or email us. We speak your language.